Craig Haiss

By Craig Haiss, HelpScribe.

If you want people to use your research software, it needs good documentation. Many people employ the help of a technical writer to write documentation, but how do you get the best out of this relationship? We turned to Craig Haiss for help. He set up HelpScribe to share his ideas with the technical writing community, and in 2010 it was named one of the most influential technical writing blogs on the web.

1. Accept that no tool or process is as simple as it seems

The more functionality a tool provides, the greater…

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