One of these four exchanges occurs regularly in everyday life…
Tourist: “I think I'm lost, please could you tell me how to get to the National Portrait Gallery?”
Policeman: “Read the f------ map!”
Diner: “Excuse me, what are today's specials?”
Waitress: “Read the f------ menu!”
Interviewer: “And, minister, what is your policy on unemployment?”
Politician: “Read the f------ manifesto!”
Researcher: “How do convert my model into a PDF as it doesn’t seem to work?”
Developer: “Read the f------ manual!”
Yes, it’s number 4, a response so popular it has its own abbreviation – RTFM – and a Wikipedia entry!
Maybe this is because in the e-world, interacting at the far end of a network connection, denied a face-to-face encounter, it’s okay not to be civil. Given the volume of witless, gutless, loveless, artless, smartless, malicious, inevitably-anonymous rantings that any “Comment on this news item/post/video/image” request invites this seems to the case. But, this is a sorry state of affairs for software developers and in this article I’ll argue why, with the help of kindred spirits of the virtual world that Google helpfully revealed to me.
Why tell a user to RTFM?
Why is RTFM considered an appropriate reply to a cry for help?
Well, RTFM is a great way to release your frustrations at…Continue Reading